DevloyKnow what your support bot tells your customers
Devloy reads every conversation your AI bot has on Freshdesk, Intercom, or Zendesk. It flags wrong answers, bad handoffs, and exposed customer data, and keeps the audit trail your compliance team will ask for.
Built for fintechs, NBFCs, and insurers preparing for RBI FREE-AI and the DPDP Rules.
- Read-only helpdesk access
- Personal data masked before storage
- No card needed
Your bot talks to more customers than your whole team
2% of chats reviewed
Someone reads a handful of bot conversations each week. The other thousands go unchecked, and you hear about bad answers from angry customers.
“Thanks” is not resolved
The customer types thanks and the bot closes the ticket. Their loan or KYC issue is still open, and your resolution rate looks better than it is.
Spot checks won’t pass an audit
RBI expects a board-approved AI policy and vendor accountability. The DPDP Rules add logging and data duties. You need records, not a sample.
Every chat checked, not a sample
Each conversation is scored. Anything risky is flagged with the reason and the exact line, and serious issues reach your team in Slack the same day.
Wrong or made-up answers
Checked against your policies and help docs.
Bot:Foreclosure charges are 2% of the outstanding amount.Outdated rate cardFake resolutions
Tickets closed before the problem was solved.
Bot:Glad I could help! Marking this resolved.Issue still openBroken handoffs
Topics that must go to a human, and didn’t.
Bot:Here is an article on securing your card.Fraud report, no humanExposed customer data
PAN, Aadhaar, and account numbers in chats.
Bot:Please type your full Aadhaar number here.Personal data request
Examples
See the product
These are the real screens you get after an audit, not a mockup.
Each finding sits next to the bot line it refers to. Confirm it or mark it as not a problem.
Screens from the product, using the sample file you can download below.
How it works
- 1
Connect your helpdesk
Read-only access to Freshdesk, Intercom, or Zendesk. About five minutes.
- 2
Add your rules
Upload policies and help docs, and mark topics the bot must hand to a human.
- 3
Get findings
Flagged chats in Slack, a weekly dashboard, and an audit report for compliance.
Ready when the auditor asks
RBI expects regulated lenders to govern the AI they use, including vendor bots. The DPDP Rules add logging and data protection duties. Devloy keeps the records while it checks your chats, and the Compliance plan turns them into a monthly evidence report.
- Conversation log
- What the bot said, when, and why it was flagged
- Personal data
- PAN, Aadhaar, and account numbers found, and whether they were masked
- Handoffs
- Every transfer to a human, and how long it took
- Monthly report
- Findings mapped to RBI FREE-AI and DPDP Rules requirements
Read-only access. Personal data is masked before storage. Free audit data is deleted 30 days after the audit. We don't train AI models on your conversations.
| 09:14:02 | #48190 | OK | KYC status answered from policy |
| 09:14:37 | #48201 | PII | Aadhaar number typed by customer, masked in log |
| 09:15:10 | #48214 | FLAG | False resolution after refund promise, reopened |
| 09:16:44 | #48222 | HANDOFF | Fraud report sent to human in 42 s |
| 09:17:03 | #48229 | OK | Card block steps match help doc v3 |
| 09:18:21 | #48236 | FLAG | Outdated foreclosure charges quoted |
Who uses it
Fintechs, NBFCs, and insurers running an AI bot on Freshdesk (Freddy AI), Intercom (Fin), or Zendesk AI.
- Head of customer support
- Sees what the bot actually tells customers, which topics it gets wrong, and where handoffs to agents break. Fixes the bot's knowledge base from real examples.
- Compliance and risk
- Gets a record of every bot conversation checked, personal data found and masked, and a monthly evidence report for RBI FREE-AI and DPDP reviews.
- CX operations
- Gets flagged chats in Slack the same day, so a wrong refund promise or a missed fraud report is caught before it becomes a complaint.
Start free, pay when it finds something
Priced by conversations checked a month. Outside India, Monitor is $199 and Compliance is $499.
Free audit
₹0
one-time, no card
500 conversations
- Upload a CSV or JSON export
- Every conversation scored, with reasons
- Full audit report
- Data deleted after 30 days
Monitor
₹9,999
per month plus GST
10,000 conversations a month
- Daily import from Freshdesk, Intercom, or Zendesk
- Slack alerts the same day
- Weekly dashboard and digest
- 90-day retention
Compliance
₹24,999
per month plus GST
50,000 conversations a month
- Everything in Monitor
- Monthly RBI FREE-AI and DPDP evidence report
- Activity log export
- 365-day retention
Paid plans begin after the free audit. Cancel any month. Invoices with GST.
I built AI tools for years and kept seeing the same thing: teams ship a bot, watch the resolution rate go up, and never read what it actually says.
Questions
What does Devloy check?
Every conversation your AI support bot has. It flags wrong or unsupported answers, tickets closed before the problem was solved, handoffs to humans that failed, and personal data such as PAN, Aadhaar, or account numbers appearing in chats.
Which helpdesks do you support?
Freshdesk (including Freddy AI), Intercom (including Fin), and Zendesk AI. If you use something else, a chat export works for the free audit.
What access do you need?
Either a read-only API key for your helpdesk, or a CSV or JSON export of recent bot conversations. Devloy only reads. It never replies to customers or changes tickets.
What happens to our data?
Personal data such as Aadhaar, PAN, card, and account numbers is masked before anything is stored. Free audit data is deleted automatically 30 days after the audit finishes, and you can delete it yourself at any time. We don't use your conversations to train AI models.
Is the free audit really free?
Yes. Your first 500 bot conversations are checked free, with no card needed. Results appear as each conversation is checked, usually within the hour, and you get a full report at the end.
Will Devloy make us compliant with RBI FREE-AI or the DPDP Rules?
No tool can do that on its own. Devloy gives you the records and evidence those frameworks ask for, such as conversation logs, personal data findings, and handoff history. Your compliance team decides how to use them.
What doesn't Devloy do?
It doesn't review voice calls, and it doesn't replace your bot or reply to customers. It needs a bot already live in production, and it runs in the cloud, not on your own servers.
How much does it cost after the audit?
Monitor is ₹9,999 a month plus GST for up to 10,000 conversations, with daily imports from your helpdesk. Compliance is ₹24,999 a month for up to 50,000 conversations and adds the monthly RBI FREE-AI and DPDP evidence report. Outside India, $199 and $499.
Find out what your bot got wrong last month
Upload an export of recent bot chats or connect your helpdesk. Your first 500 conversations are checked free, and results appear as each one is checked. Monitoring starts at ₹9,999 a month after that.